Hello! I'm Jin, an experienced UX designer based in Lancaster, PA. Currently, I'm working with PenFed Credit Union. My passion lies in helping businesses thrive and expand by solving complex challenges and designing user-friendly products that resonate with customers.
Product Designer with Fintech expertise
Project: Redesign Legacy Design System
Client : PenFed Credit Union / Fintech
Involvement: System audit and system design.
Result: Reduced design audit errors by 15%. I helped achieve this by labeling, establishing UX guidelines, designing the system's foundational components, and making it responsive for mobile and web.
Reduced design errors by 15% by improving the design system.
HEALTHY WAY TO RELEASE STRESS
Project: JoySwipe
Role: UI/UX Designer
What: Research, Wireframe, Low/Hi Fidelity, Prototyping, Testing, and UI Redesign.
Result: We take care of the planning so you can have fun with friends.
Project: Buy Now Pay Later
Client : PenFed Credit Union / Fintech
Involvement: Research, Data Analysis, UX/UI, Biz Dev
Result: 15% increase in retention rate, reduced internal budget cost, and 20% decrease in complaint calls.
Buy Now Pay Later
Client : PenFed Credit Union / Fintech
Involvement: Research, Data Analysis, UX/UI, Biz Dev
Result: 15% increase in retention rate, reduced internal budget cost, and 20% decrease in complaint calls.
Reduce abandonment rate, increase conversation
Client : PenFed Credit Union / Fintech
Involvement: Research, UX/UI
Result: Reduced internal cost by 15%, decreased turnaround time by 5 days, and saved an average of 55 minutes in meeting time.
REDUCED COST BY 15% WITH INCREASE IN PRODUCTIVITY
